Our guiding principle is that if you buy a product from us then it should work to
full satisfaction. If there are any problems, then we should help you fix them.
You do not need a subscription for that and you certainly don't have to pay per
incident. We are software developers too, just like you are.
We are a small company which means that the same people that write the software
will also help you solve problems and answer your questions. Your issues will not
be routed by someone who doesn't understand development. Instead, you will meet
a no-nonsense support team.
What do we expect from you?
In order to keep up with support and still have time to develop new features, we
expect from you the following:
1. Submit well-defined issues. This means that you should send us a Visual
Studio .NET solution that we can open, compile without errors and run. Furthermore,
the problem should be obvious and isolated.
2. Always check if you have the latest version. If you do submit an issue
and it is not clear whether you have tried with the latest version, we will ask
you to do so first.
3. Always search the Q&A archive before sumbitting a question. We have
been selling components for more than 3 years, and we have collected an impressive
amount of questions and answers. There is a good chance that your question has already
Only if issues are submitted so that they can be dealt with efficiently and effectively,
only then will our support hours have the highest return. That is something from
which all of our customers, including you, benefit. Being a software developer yourself,
we are sure that you understand.