Privacy Policy

TallComponents BV (also referred to as “we”, “us”, or “our” in this policy) is firmly committed to safeguarding your privacy and personal data. This privacy policy applies to personal data provided to us by our website users and service users (also referred to as “the user”, “you” or “your” in this policy), by the individuals themselves or by others. It applies where we are acting as data controller with respect to the personal data of our website visitors and service users; in other words, how we use and process the personal data provided to us for the purposes described in this privacy statement. We will not use your data for any other purposes.

Personal data is any information relating to an identified or identifiable living person. The personal data that we collect are used for the purposes of registering with the website, for carrying out transactions over the website, subscribing to our and maintaining our services, communicating with you and providing and improving the service. For these purposes we may collect your name, (business) address, (business) email, business name and job role. We don’t collect and process any other personal data, such as demographics. The retention period of your personal data may differ for each purpose.

We are the sole owners of the information collected on this site. No one else has access to and can collect information that you voluntarily give us via our website, email or phone. We will not sell or rent this information to anyone. We will not use or share your personal information with anyone, except as described in this Privacy Policy or at your specific request, e.g. to set up and complete a transaction through a re-seller of your choosing. We will use your information to respond to you, regarding the reason you contacted us. TallComponents BV is determined to be transparent about how and why we collect your personal data. In the next paragraphs of this policy we will provide more details on how and why we and our website www.tallcomponents.com process which specific personal data, what your rights are and how to exercise these rights. If you have any questions regarding our Privacy Policy, you can reach out to us using our contact details and the end of this Privacy Policy.

How we collect your personal data

  • We automatically collect data about your use of this website and our services (“usage data”). The usage data may include your IP address, type of device or operating system, referral source, length of visit, page views, use of Shopping Cart and website navigation paths, as well as information about the timing, frequency and pattern of your service use. We use our CRM Tool and Google Analytics to collect this data. You can find information about Google’s privacy policy at policies.google.com/privacy.
  • We may collect your account data (“account data”) for the purpose of registering with the website, webstore and for our services. The account data includes your name and email address, and your or your employer’s address. The source of the account data is you or your employer. Data can be submitted through our registration form or by email.
  • We may collect information contained in any enquiry you submit to us regarding goods, services or your account ("enquiry data"). The enquiry account data may include your name and email address, your or your employer’s address, page views, use of our webstore, and information about your use of our goods and services. The source of the enquiry data is you, your employer or a third party of your choice. Data can be submitted through web forms, by email, mail or by phone.
  • We may collect information relating to our customer relationships, including customer contact information ("customer relationship and correspondence data" ). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in correspondence between us and you or your employer. The source of the customer relationship data is you, your employer or a third party of your choice. Data can be submitted through web forms, by email, mail or by phone. Our website will generate metadata associated with communications made using the website contact forms. This may include metadata associated with the communication. This metadata is not personal data.
  • We may collect personal data you provide to us during the use and performance of our services (“service data”). This service data may include your account data, your employer, your job title or role, purchase history data and service subscription data. The source of the service data is you, your employer or a third party of your choice. Data can be submitted through web forms, by email, mail or by phone.
  • We may collect information relating to transactions, meaning purchases of goods and services, that you enter into with us and are carried out over this website and/or by email ("transaction data"). We collect this data from you on our order form. The transaction data may include your contact details, your account details and the transaction details. We do not collect sensitive details (such as credit card data), this data is solely collected and provided by third-parties (e.g. re-sellers) and through their secure tools.

How we use your personal data, why we use it and our legal basis

  • We automatically process usage data for the purpose of analysing the use of our website and services. These are not personal data, and we don’t use these for personal profiling, strategy and decision making. These data are also used to show targeted ads based on your previous visits and Internet Actions. This is known as retargeting, and we use Google Adwords and Hotjar.com for this. You can find information about Google’s privacy policy at policies.google.com/privacy. And you can find Hotjar’s privacy policy at www.hotjar.com/legal/policies/privacy. The legal basis for this processing is legitimate interest, namely to monitor and improve our website and services and the proper management of our customer relationships.
  • We process account data for the purposes of operating our website, providing our services, ensuring the security of our website and services, enabling your access to and use of the website services, maintaining our database and as a basis for communicating with you. In order to use our goods and services, a user must first complete the registration form through our website. During registration you are required to enter a name and email address. You have the option not to enter your personal name, but something generic instead such as “Boston” or “Procurement department”. No other personal data is required. We develop, maintain and host our own website and webstore. The legal basis for this processing are your consent, our legitimate interest (namely to ensure the proper administration of our website and business) and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • We process enquiry data for the purposes of establishing, offering, extending, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your consent.
  • We process customer relationship data and correspondence data for the purposes of managing our relationships and communicating with customers, improving our products and services, the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and promoting our products and services to customers. We use Google for email services. Google will not use your personal data for their own purposes. The legal basis for this processing is your consent, our legitimate interest (namely to ensure the proper administration of our website and business communications) and the performance of a contract and/or transaction between you and us and/or taking steps, at your request, to enter into such a contract or transaction.
  • We process transaction data for the purpose of supplying the purchased goods and services, collecting payments from you, keeping official records of those transactions and sending you invoices and statements about your purchase. We request information from you during the purchasing process, on our order form. To purchase from this website, you must provide contact information (like name and billing and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your order. If we have trouble processing an order, we'll use this information to contact you. We do not publish financial data on our website, except for transaction invoices on your personal account. Also, we don’t use and process any of your personal data for administrative and bookkeeping purposes. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
  • We process service data for the purposes of performing and offering the relevant services and goods at your request. We also process these data for sending notifications on the status of the services you are using, such as support and support subscriptions, completed transactions, account registration, password changes and acceptance of license agreements. We use Mailchimp to process emails through our website, and process confirmation emails after you have completed our website forms. You can find information about Mailchimp’s privacy policy at mailchimp.com/legal/privacy/. The legal basis for this processing is your consent, the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and to improve our services.
  • We may process any of your personal data mentioned in this policy for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure, for obtaining or maintaining insurance coverage, managing risks, and obtaining professional advice necessary for compliance with a legal obligation to which we are subject. The legal basis for this is our legitimate interests, namely the protection and assertion of our and your legal rights and the legal rights of others and proper protection of our business against risks.

Third-Party and Individual Service Providers

  • We may disclose your account and service data to subcontractors or re-sellers of your choosing and engaged by you, insofar as reasonably necessary for the performance of a contract and/or transaction between you and us and/or taking steps, at your request, to enter into such a contract and/or transaction.
  • Financial transactions from our and relating to our website, goods and services and orders are managed by our payment services providers, Stripe.com and ABN AMRO BANK NV. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to payments and refunds. You can find information about our payment services providers' privacy policies and practices at stripe.com/nl/privacy and www.abnamro.com/en/footer/privacy-statement.html.
    We develop and process our own Invoicing through our CRM Tool; no third party is involved.
  • In addition to these specific disclosures of personal data, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Marketing and communicating with you

We would like to contact you via email or phone in the future to notify you of the status of your service subscription with us. And we would also like to tell you about new products or services which may be of interest to you and inform you about changes to this privacy policy. If you consent to us sending you notifications and information, you may opt out at any later date. You have the right to stop us from contacting you for these purposes at any time, by contacting us using our contact details given at the end of this privacy policy and on our website.

Data provided at your discretion

Any personal data the user sends us at their discretion, will be used only for the purpose indicated. Information requests will be directed solely to the appropriate staff member responsible for the requested service. This information may be retained to improve our service and maintain contact with the user. We will not sell, rent or exchange your personal information to anyone, except at your specific request.

Objecting to providing data and withdrawing consent

If you do not wish to provide your personal data, you are not obliged to do so. Also, if you do not want us to process your personal data anymore after you have provided this information, you have the right to withdraw your consent for processing your personal data at any given time. However, we would like to emphasize that this may have a negative impact on the usability of our goods and services. Account data, service data and enquiry data are required for us to provide the agreed upon goods, services and information. Correspondence data and transaction data such as end user email address and employer name are required for the performance of a contract and/or transaction and entering into such a contract and/or transaction at your request.

Please do not supply any other person's personal data to us, unless we specifically ask you to do so and we have their consent.

Transmitting your personal data internationally

TallComponents BV does not hold any offices outside of Nijmegen, The Netherlands, nor do we have any other branches or subsidiaries in countries outside of the European Economic Area (EEA). The hosting facilities for our website are also situated in The Netherlands. Your personal data may only be transferred internationally if you choose to engage a subcontractor or re-seller from outside of the European Economic Area (EEA), for the performance of a contract and/or transaction between you and us and/or taking steps, at your request, to enter into such a contract and/or transaction.

Protecting your personal data

TallComponents BV collects, stores and processes data responsibly and has taken technical and organisational precautions to prevent unauthorized access, modification, disclosure, loss, misuse and deletion of your personal data. This includes your username, transaction data and account data stored both on our website and offline. We do not collect sensitive data such as credit card information and user passwords. We will store all personal data you provide on SSL secured Windows 2012 servers, and these are hosted by TransIP. You can find information about their privacy and security policy here: www.transip.nl/legal-and-security/. Sensitive and personal data exchanged between our website and the user including transaction data happens over TLS secured communication channels and is protected by encryption technology.

Only personnel who need your personal data to perform a specific job such as invoicing or customer service are given access to this information. Access to this data is secured by passwords.

Preserving and deleting your personal data

We will retain your personal data for as long as you will remain our customer. This means that we will keep your account data, customer relationship and correspondence data, service data and notification until you inform us you no longer need our services. This data is required for the use (deployment) of our goods and services, and establishment of, and implementation and/or amendment of an agreement, at your request. It shall be kept for no longer than is necessary for this purpose. You can contact us at any time using our contact details at the bottom of this Privacy Policy, to end our services to you. We will treat this as exercising of your rights to have your data deleted and no longer have these processed, and we will perform the necessary actions.

Transaction data will be retained for a maximum period of seven years following collection data. This includes data in paper form, namely Invoices and performance contracts made at your request. The retention period of seven years is in compliance with our legal obligations.

Usage data will be retained for a minimum period of one year following collection date, and for a maximum period of three years following collection date.

In addition to the provisions above, we may retain your personal data when necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your principal rights

Under the EU General Data Protection Regulations ('GDPR'), your rights in regards to the handling of your personal data have been extended. We are in compliance with these regulations, and hereby offer a summary of your rights under the data protection law. Because of the complexity and extensive nature of this law, we have not included all the specific details. Accordingly, you should contact the regulatory authorities in question for full and relevant information on your rights.

You have the following rights under data protection law:

  • the right to access any personal data we may have on you
  • the right to Change, correct and add to any data we may have on you
  • the right to make us delete any data we may have on you
  • the right to restrict us in processing any data we may have on you
  • the right to object to the processing of any data we may have on you
  • the right to data portability
  • the right to express any concern you have about our use of your data
  • the right to complain to a supervising authority about our use of your data
  • the right to request human interposition in regards to decision making based on automatically processed data and profiling
  • the right to withdraw your consent regarding your personal data

You may exercise any of your rights in relation to your personal data by written notice (email, letter) to us or by phone. We will respond within 30 days after receiving your request.

Cookies

Cookies are text files using small amount of data that is used to identify anonymous and unique browser requests. These are set up and sent by a web server to your web browser and are stored on the browser and on your PC’s hard drive for record keeping. Every time the web browser requests a page from this server, the identifying data are sent back to the server. It can be seen as a website user identification card, telling the web server the user has returned. We cannot usually identify you personally by the information stored in cookies, however part of your personal data we may retain could be obtained from the information stored in cookies. This information may be a user identification code, customized preferences, or a record of pages visited.

We, more specifically our website, use these cookies below for the following purposes:

First party cookies

Functional cookies

We use these cookies for authentication and status checks. They track your visit and navigation. More specifically, to see if you are already logged in, for how long and what products you have added to a shopping cart. The purpose is to improve and optimize our website and services.

Third party cookies

Analytic cookies

  • We use these cookies to collect visitors’ statistics for personalization. This includes information such as your location, behavior on our website and what type of device you use. This is to help us analyze the use and performance of our website and services. The purpose is to improve and optimize our website and services.
  • We also use these cookies to help us display advertisements on third party websites that may be relevant to you, based on your navigation on the TallComponents website. The purpose is to improve our services and facilitate additional service.

A/B Testing cookies

  • We may use A/B testing cookies, to establish which version of a particular page you are viewing. This is to help us analyze the use and performance of our website and services. The purpose is to improve and optimize our website and services.
  • We use Google Analytics to analyze the use and performance of our website. You can find information about Google’s privacy policy at policies.google.com/privacy.

You have the option to accept or refuse and delete these cookies, and also to be notified when a cookie is being sent. The methods for doing so vary from browser to browser, and from version to version. The following website tells you how to remove cookies from your browser: www.aboutcookies.org. However, if you choose to refuse our cookies, you will not be able to use all features of our website.

Links to other websites

Our website contains links to other websites. If you click on a third-party link (e.g. twitter, google, linkedin), you will be directed to their website. This privacy policy only applies to our website, none of these external websites are operated by us. Therefore, we recommend you read their own privacy policies when you link to one of these websites.

Children’s Privacy

Our services are not addressed at anyone under the age of 16. We will not collect and process personal data of children under the age of 16, unless at the specific request of and with consent from their parents or guardian. If information of children under the age of 16 is discovered, we will immediately delete this. If you are a parent or guardian of a child under the age of 16 and you have become aware that your child has provided us with their personal data, please contact us immediately using the contact details at the end of this Privacy Policy. We will then take the necessary actions.

Updates and Amendments

Tallcomponents BV may update and amend this Privacy Policy from time to time by posting a new version on this website. We advise to check this page frequently to ensure you are familiar and content with these changes. The changes are effective immediately after they are posted on this website. The user hereby acknowledges and agrees it is the user’s responsibility to check this Privacy Policy frequently and to become aware of any changes made.

Our contact details

If you have any questions about this Privacy Policy, the practices of this website or our treatment of your personal data, please contact us. Also, if you feel that we are not abiding by this privacy policy, you should contact us immediately. We will respond within 30 days after receiving your request. If required we will include a copy and categorised overview of the personal data we keep or send confirmation of amendments made to personal data at your request. You also have the right to complain to the relevant (European) data protection supervising authority about our use of your data.

TallComponents BV (registered office and sole place of business)
Nieuwe Marktstraat 54
6511 AA Nijmegen
The Netherlands

Phone: 0031 (0)24 3010032

Email: info@tallcomponents.com

Website contact form: www.tallcomponents.com/contact


Registration
VAT: NL8111.88.401.B.01
Chamber of Commerce: 12040571
D-U-N-S Number: 40-436-7711

This website www.tallcomponents.com is owned and operated by TallComponents BV.